My Skills

 

Strategic Business Planning, Alignment & Execution
Fiscal Accountability and P&L Management
Complex Change Management
Budget & Timeline Optimization
High Productivity with Collaborative Approachability
Contract Negotiations & Deal Structuring
Talent Development & Growth
Portfolio, Program and Project Management
Customer Relationship Management
Cross Functional & Multi-Cultural Team Leadership


Consulting IT, Inc.

Principal & Executive Consultant

Executive Leader -Instrumental in generating $19+ million in revenue and $135+ million in cost savings during career. 


OPERATIONS AND TECHNOLOGY EXECUTIVE extensive in-depth career in the healthcare industry including behavioral, insurance, ambulatory care, and IT sectors. Highly accomplished in corporate start-ups, joint venture start-ups, business consolidations, business reengineering and shutdowns, operational turnarounds, major employee growth and downsizing events. Regarded as an expert in operational leadership, general business management, translating strategy into tactical plan, strategic partnerships and alliances.


What I bring to the table CIO COO proven experience
Strong understanding of business, operations, and IT with an eye to enabling business growth and expertise driving results. Leadership of multi-million dollar projects and programs, building effective teams to collaboratively and tactically achieve strategic goals with a laser sharp focus on collaborative decision making, communications, delivery, operational excellence, ROI and cost containment.

Earlier Experience

1999 - Present

Lang Ball & Associates, Inc. - Minneapolis, MN
  Principal, CEO and Sr. Consultant 

University of Chicago Family First Health Care – Chicago, IL
   Vice President - Information Services 

MedPower Information Services, Inc. – Minneapolis, MN
   Vice President - Operations & Technical Services 

Carlson Companies, Inc. – Minneapolis, MN
   Manager - Technical Services 

RiaCor Consulting, Inc. – Minneapolis, MN
   Manager - Commercial Systems Development
   Project Manager 

Analysts International Corporation – Minneapolis, MN
   Operations Manager, Product Development
   National Sales Support

My Experience

My Resume

Executive Leader - Driven, collaborative, entrepreneurial, decisive, ROI focus

​Sample of client engagements
Interim Enterprise Program Director for Dignity Health – Initially engaged to address ambulatory clinical systems stability issues, projects delivered late and significantly over budget.
  • Saved over $35M in contract negotiations with new and existing vendors during contract.
  • Through strategic refinement, guided new $162 Million program through the Board approval process, creating total cost of ownership for executive leadership to assist in clinical systems and business strategic planning.
  • Saved over $2M in 2014 related to ambulatory clinical system EMR billings.
  • Fueled program turnaround to deliver on-time, in budget upgrades to clinical environment through implementation of project management principles, collaborative planning with the business, changing perspective from IT project to business project.

Interim CIO for the Doctors of USC – Ambulatory clinical arm of USC Care Medical Group
  • –Drove Federal mandate compliance by unifying 41 autonomous clinical groups into 1 cohesive organization.
  • Identified opportunity to increase annual revenue by $8 million through the implementation of KPI’s.
  • To recover lost revenue (Approximately $5 million per year) and to comply with HIPAA and audit findings implemented front desk re-training to ensure proper collection of insurance, co-pay and self-pay; restructured revenue services.
  • Outsourced collections to recover approximately $3 million a year in lost self-pay revenue.
  • Reduced revenue cycle costs by $115K annually by discontinuing products never used.

Interim COO (Sr. Program Director) for Hennepin County Metropolitan Health Plan’s Practis
  • Saved client more than $3 million in initial costs through negotiated vendor contracts.
  • Reduced organizational implementation cost by 50 %( ~$15M) by successfully obtaining Federal Financial Participation (FFP).
  • Accelerated revenue from ~$500K to $2.2 million each year, reduced patient no show rates for internal clinic from 40% to 17%. Increased patient volume by 730 each month, slashed patient waiting list from nine months to five weeks, increased provider productivity by 64%, reduced transcription return time from 9 weeks to 72 hours.